Responsible Gaming mbi360 – Malaysia Safe Play Guide

Responsible gaming means enjoying betting as a form of entertainment within limits you set for yourself — time limits, financial limits, and emotional limits. It is not about avoiding the game altogether, but about playing in a way that does not negatively impact your life, your family, or your finances.

Three core principles of responsible gambling that mbi360 practises and promotes:

• Amount You Can Afford to Lose: Only bet with money you can afford to lose entirely without affecting your essential needs such as rent, utility bills, food, or emergency savings.
• Time You Can Afford to Spend: Decide how long you will play before starting a session and stick to that time limit. Betting should not eat into time meant for family, work, or rest.
• Decisions You Make Consciously: Responsible betting means every decision is made with a clear head – not under emotional pressure, stress, or the influence of alcohol.

Mbi360 believes that most Malaysian players can and do enjoy betting in a healthy way. The self-control tools we provide are not here to judge — they are here to give you greater control and peace of mind while you play.

Recognising the early signs of a gambling problem is the most important first step. Many people do not realise their betting habits have gone beyond a healthy limit until things become more serious. Here are the signs to watch for in yourself or someone you care about:

Answer the following questions honestly. There are no right or wrong answers — this is simply to help you assess your relationship with betting activities as objectively as possible:

Players who bet wisely and responsibly tend to enjoy a more positive experience over the long run. Here are practical tips recommended by the mbi360 team for all members in Malaysia:

• Set your budget before you play, not during: Decide how much money you will use for betting this week before you log in – not in the heat of the moment while a match is underway.
• Treat every ringgit wagered as the cost of entertainment: Just like a cinema ticket or a lunch out – money wagered is the cost of entertainment, not an investment expected to generate returns.
• Avoid betting when you are emotionally unstable: After a rough day at work, a fight with your partner, or when you are feeling overwhelmed – these are not the right moments to make betting decisions.
• Take a break after consecutive losses: Consecutive losses can trigger a strong urge to "get revenge" and bet bigger. This is the best time to log out and come back with a clearer head.
• Avoid betting under the influence of alcohol: Betting decisions made under the influence often lead to regret. Put your phone away if you have been drinking.
• Never borrow money to bet: This is one of the most serious warning signs that betting has crossed a healthy boundary. Funds used for betting must come from disposable income, never from borrowed money.
• Celebrate wins wisely: If you hit a big win, consider withdrawing a portion of your winnings before continuing to play. Winnings you cash out are winnings you actually keep.
• Use mbi360 deposit limits proactively: Set your limits early – don't wait until there is an urgent need to do so. This is a sign of good judgement, not weakness.

Mbi360 takes additional steps to protect those who are more vulnerable – including minors, individuals facing serious financial difficulty, and those who may not be making fully independent decisions.

Minor Protection (Under 18):

• Registration requires a verified MyKad number — all accounts are checked to ensure players are 18 years of age or older.
• A KYC (identity verification) process may be requested at any time to verify a player's age.
• If mbi360 detects or receives a report that an account is being used by a minor, the account will be closed immediately and all funds returned.
• Parents and guardians are encouraged to use parental control software to restrict children's access to gambling websites.

Additional Protection for Vulnerable Players:

• The mbi360 support team is trained to identify players who may need additional support and will provide information on the self-control tools available.
• Mbi360 does not use marketing tactics designed to increase betting among players known to be experiencing financial difficulties.
• Players who have requested Self-Exclusion will not receive any promotional offers or marketing communications for the duration of the exclusion period.

Responsible gambling is not a CSR project or a seasonal campaign for mbi360 – it is part of how we operate every single day. These are the concrete commitments we hold ourselves to:

• Self-exclusion tools available free of charge, with no restrictions – no fees, no waiting period to lower limits, no questions asked.
• Support staff are not trained to discourage Self-Exclusion – when you ask for a break or to close your account, we process it promptly and without persuasion.
• No bonuses or promotions are sent during the Self-Exclusion period – no exceptions.
• mbi360 advertising and marketing does not target individuals who have previously requested Self-Exclusion — this data is used to exclude them from all marketing campaigns.
• Support staff are trained in responsible gaming regularly, to ensure they are equipped to assist players who need support in a sensitive and effective manner.
• mbi360 audits its responsible gaming practices internally every quarter to ensure compliance with the applicable standards.

We recognise that as a betting platform, our moral responsibility extends well beyond regulatory compliance. The trust placed in us by over 300,000 active members – many of them loyal players for years – is something we do not take lightly. Responsible gambling is central to how we honour and sustain that trust.